{"id":653,"date":"2020-06-30T10:42:24","date_gmt":"2020-06-30T14:42:24","guid":{"rendered":"https:\/\/www.ramapo.edu\/its\/?page_id=653"},"modified":"2020-10-01T12:03:23","modified_gmt":"2020-10-01T16:03:23","slug":"remotelabs-guide","status":"publish","type":"page","link":"https:\/\/www.ramapo.edu\/its\/remotelabs-guide\/","title":{"rendered":"Help for Â鶹´«Ã½ Computer Lab Remote Access"},"content":{"rendered":"<h3>Â鶹´«Ã½ Computer Lab Remote Access Guide<\/h3>\n<p>Remote access to Â鶹´«Ã½ lab computers allows students to access software they cannot install on their personal computers. VPN will be required to connect remotely. There are both open labs and course-restricted labs. Students that require access to course-restricted labs and are unable to do so should contact the helpdesk at helpdesk@ramapo.edu.<\/p>\n<h4>ONE TIME PREP<\/h4>\n<ul>\n<li>Install the VPN client. Instructions can be found\u00a0<a href=\"https:\/\/www.ramapo.edu\/its\/vpn\/\">here<\/a>.<\/li>\n<li>If you have a Mac and need to access lab Windows computers, install Microsoft Remote Desktop 10 from the\u00a0<a href=\"https:\/\/apps.apple.com\/us\/app\/microsoft-remote-desktop\/id1295203466?mt=12\" target=\"_blank\" rel=\"noopener noreferrer\">Mac App Store<\/a>. NOTE: You must have MacOS Sierra, High Sierra, Mojave, or Catalina as a minimum requirement. Check &#8220;About this Mac&#8221; if you&#8217;re not sure which you version of MacOS you have.<\/li>\n<li>If you have a Windows computer and need to access lab Mac computers, you&#8217;ll need to install a VNC client.<\/li>\n<\/ul>\n<h4>TO CONNECT FROM\u00a0<b>WINDOWS TO WINDOWS<\/b>\u00a0COMPUTERS<\/h4>\n<ol>\n<li>Select the computer lab you wish to access.<\/li>\n<li>Choose an available computer and click on the &#8220;Connect&#8221; link. You will be prompted to download and save a .RDP file.<\/li>\n<li>Open the .RDP file.<\/li>\n<li>Click past any certificate errors or warnings.<\/li>\n<li>Enter your Â鶹´«Ã½ username and password. Your username must be preceded with &#8220;<b>RCNJ-ADS\\&#8221;<\/b>.\u00a0 For example, if your email is\u00a0<a href=\"mailto:pparker@ramapo.edu\" target=\"_blank\" rel=\"noopener noreferrer\">pparker@ramapo.edu<\/a>, enter RCNJ-ADS\\pparker for your username.<\/li>\n<li>Please make sure you log out of the lab computer when you are done &#8211; don&#8217;t just disconnect the session. Logging out will make the computer available for others immediately.<\/li>\n<\/ol>\n<h4>TO CONNECT FROM\u00a0<b>WINDOWS TO MAC<\/b>\u00a0COMPUTERS<\/h4>\n<ol>\n<li>Choose an available computer and click on the &#8220;Connect&#8221; link.<\/li>\n<li>Open the .vnc file. Your VNC client should launch.<\/li>\n<li>Enter your Â鶹´«Ã½ username and password.<\/li>\n<li>Please make sure you log out of the lab computer when you are done &#8211; don&#8217;t just disconnect the session. Logging out will make the computer available for others immediately.<\/li>\n<\/ol>\n<h4>TO CONNECT FROM\u00a0<b>MAC TO WINDOWS<\/b>\u00a0COMPUTERS<\/h4>\n<ol>\n<li>Choose an available computer and click on the &#8220;Connect&#8221; link.<\/li>\n<li>Open the Microsoft RDP file that was downloaded. The Microsoft Remote Desktop app should launch.<\/li>\n<li>Click past any certificate errors or warnings.<\/li>\n<li>Enter your Â鶹´«Ã½ username and password.<\/li>\n<li>Please make sure you log out of the lab computer when you are done &#8211; don&#8217;t just disconnect the session. Logging out will make the computer available for others immediately.<\/li>\n<\/ol>\n<h4>TO CONNECT FROM\u00a0<b>MAC TO MAC<\/b>\u00a0COMPUTERS<\/h4>\n<ol>\n<li>Choose an available computer and click on the &#8220;Connect&#8221; link.<\/li>\n<li>You may be prompted to allow the page to open Screen Sharing. Click &#8220;Allow&#8221;.<\/li>\n<li>Screen Sharing will display a windows that says &#8220;Connect To: xxx.xx.xx.xxx [numeric address]&#8221;. Click &#8220;Connect&#8221;.<\/li>\n<li>Enter your Â鶹´«Ã½ username and password.<\/li>\n<li>Please make sure you log out of the lab computer when you are done &#8211; don&#8217;t just disconnect the session. Logging out will make the computer available for others immediately.<\/li>\n<\/ol>\n<h4>HAVING PROBLEMS CONNECTING?<\/h4>\n<p>If you have a\u00a0<b>Windows<\/b>\u00a0computer:<\/p>\n<ol>\n<li>Install the VPN client and connect to the Â鶹´«Ã½ VPN<\/li>\n<li>Select a lab from the list, click &#8220;Connect to a PC&#8221; or &#8220;Connect to a Mac&#8221; button.<\/li>\n<li>Click past any certificate errors or warnings.<\/li>\n<li>Enter your username and password.<\/li>\n<\/ol>\n<p>If you have a\u00a0<b>Mac<\/b>\u00a0computer:<\/p>\n<ol>\n<li>Install the VPN client and connect to the Â鶹´«Ã½ VPN<\/li>\n<li>Get Microsoft Remote Desktop 10 from the\u00a0<a href=\"https:\/\/apps.apple.com\/us\/app\/microsoft-remote-desktop\/id1295203466?mt=12\">App Store<\/a>.<\/li>\n<li>Select a lab from the list, click &#8220;Connect to a PC&#8221; or &#8220;Connect to a Mac&#8221; button.<\/li>\n<li>Accept any certificate\/security notices.<\/li>\n<li>Enter your username and password.<\/li>\n<\/ol>\n<h4>TROUBLESHOOTING<\/h4>\n<ul>\n<li>Ensure you are connected to the Â鶹´«Ã½ VPN.<\/li>\n<li>Try another computer from the pool of available computers.<\/li>\n<li>Delete any downloads that end in .RDP<\/li>\n<li>Make sure your home internet connection is working.<\/li>\n<\/ul>\n<h4>LIMITATIONS OF REMOTE DESKTOP<\/h4>\n<ul>\n<li><b>Video and Audio<\/b>performance may be degraded and\u00a0<b>audio does not work in Chrome<\/b>.<\/li>\n<li>Users\u00a0<b>cannot drag and drop files<\/b>\u00a0between their computer and the remote desktop. We recomment using\u00a0<b>Google Drive<\/b>.<\/li>\n<\/ul>\n<h4>STILL NEED HELP?<\/h4>\n<p>Please contact the helpdesk at helpdesk@ramapo.edu if you need further assistance.<\/p>\n<div class=\"divider\"><img decoding=\"async\" src=\"\/wp-content\/themes\/rcnjrd\/images\/icons\/ramapo-arch-icom_rule.png\" alt=\"Ramapo\" \/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Â鶹´«Ã½ Computer Lab Remote Access Guide Remote access to Â鶹´«Ã½ lab computers allows students to access software they cannot install on their personal computers. VPN will be required to connect remotely. There are both open labs and course-restricted labs. Students that require access to course-restricted labs and are unable to do so should contact the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-653","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help for Â鶹´«Ã½ Computer Lab Remote Access - Information Technology Services (ITS) || Ramapo College of New Jersey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ramapo.edu\/its\/remotelabs-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help for Â鶹´«Ã½ Computer Lab Remote Access\" \/>\n<meta property=\"og:description\" content=\"Ramapo Computer Lab Remote Access Guide Remote access to Â鶹´«Ã½ lab computers allows students to access software they cannot install on their personal computers. 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